Privacy Policy
Privacy Policy
Effective Date: 24 August 2026
Couch in a Box (“Couch in a Box”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website, purchase our products, contact us, or otherwise interact with Couch in a Box.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
- Information We Collect
We may collect personal information that you provide to us, including:
- Full name
- Email address
- Telephone or mobile number
- Delivery and billing address
- Information required to process your order
- Product preferences, including selected couch size, fabric and colour
- Information provided when you contact us
- Information submitted through forms on our website
- Payment-related information required to process a transaction
We may also automatically collect certain technical information when you use our website, such as:
- IP address
- Browser and device information
- Pages visited
- Date and time of visits
- Website usage information
- Referring website or source
- How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery of products
- Communicate with you about your order
- Respond to enquiries and customer-service requests
- Provide quotations and product information
- Process payments
- Confirm or verify transactions
- Improve our website, products and services
- Maintain records of transactions
- Send promotional or marketing communications where permitted by law
- Prevent fraud, misuse or other unlawful activity
- Comply with applicable legal and regulatory requirements
We will only use your personal information for purposes that are reasonably related to our business activities or otherwise permitted by applicable law.
- Payment Information
Payments made through our website may be processed by third-party payment service providers.
Couch in a Box does not intend to store your complete credit or debit card details on our own systems. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.
- Sharing Your Information
We may share personal information with trusted third parties where reasonably necessary to operate our business, including:
- Payment service providers
- Delivery and logistics providers
- Website and hosting providers
- IT and technical service providers
- Marketing and analytics service providers
- Professional advisers where necessary
- Government authorities or law-enforcement agencies where legally required
We do not sell or rent your personal information to third parties.
Where we use third-party service providers, we take reasonable steps to ensure that personal information is handled appropriately and securely.
- Cookies
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
Cookies may be used to:
- Remember preferences
- Improve website functionality
- Analyse website traffic
- Understand customer behaviour
- Support marketing and advertising activities
You can adjust your browser settings to refuse or restrict cookies. However, disabling certain cookies may affect the functionality of parts of our website.
- Marketing Communications
If you provide your contact details, we may use them to communicate with you about products, promotions, special offers or other information relating to Couch in a Box, where permitted by law.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
- Protection of Personal Information
We take reasonable technical and organisational measures to protect personal information against:
- Loss
- Theft
- Unauthorised access
- Unauthorised disclosure
- Unauthorised alteration
- Destruction
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
- Retention of Information
We retain personal information for only as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, complying with legal obligations and protecting our legitimate business interests.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.
- Your Privacy Rights
Subject to applicable law, you may have the right to:
- Ask what personal information we hold about you
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permitted
- Object to or restrict certain uses of your information
- Withdraw consent where processing is based on consent
- Opt out of direct marketing communications
- Lodge a complaint regarding the handling of your personal information
Requests relating to your personal information may be submitted using the contact details provided below.
- South African Privacy Law
Couch in a Box operates in South Africa and aims to comply with applicable South African privacy and data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
Where applicable, Couch in a Box will process personal information in accordance with the principles and requirements of POPIA.
- Third-Party Websites
Our website may contain links to third-party websites, payment platforms, social-media platforms or other external services.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.
- Children’s Information
Our website is not intended to knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legislation.
The updated version will be published on our website with a revised effective date.
- Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how your personal information is being handled, please contact Couch in a Box through the contact details provided on our website.
Couch in a Box
South Africa
Website: www.couchinabox.co.za